常见问题(FAQ)
Q: 我应该联系谁申请索赔?
Who should l contact to apply for a claim?
A: 在中国旅行时,您可以拨打京东安联的24小时热线+86950610。
You can contact the Allianz JD's 24-hour hotline +86950610 when you travel in China.
Q: 我可以在境外投保这款产品吗?
Can this insurance be insured abroad?
A: 不可以。外国人在来中国之前不能购买此产品。仅限在中国大陆境内(不含港澳台)投保。
No. Foreigners cannot purchase this insurance plan until they come to China. lt only covers Mainland China(does not cover Hong Kong, Macau, and Taiwan regions of China).
Q: 中国香港、澳门和台湾的居民可以购买这款产品吗?
Can residents of Hong Kong, Macao and Taiwan of China apply for this insurance?
A: 可以。
Yes, they can.
Q: 外国人在中国工作期间可以购买这款产品吗?
Can foreigners purchase this insurance plan while work in China?
A: 不可以,这款产品只涵盖来中国旅游、探亲、30天内出差、30天以内公干、30天之内学习或参加展览的外国人。
No, this insurance only covers foreigners coming to China for tourism, visiting relatives, business trips within30 days, official visits within 30 days, studying within 30days,or attending exhibitions.